We will endeavour to ship all items purchased online within 2 business days. Shipping times are estimated between 5 - 10 business days. However, we advise that you please allow up to 10 days for all deliveries.
We will notify you when your order has been dispatched. Please contact us if you have any problems with your online order.
Please note: we delivery to street address only. PO Boxes and Parcel Lockers are not accepted by our delivery service. If you do not provide a street address there will be a delay in getting your parcel out.
All deliveries are required to be signed for.
White Havana do not offer a refund for change of mind. Exchange or credit are available within 14 days of purchase (postage costs are not redeemable). Items are to be returned in original packaging and with tags, unworn and unwashed. Please be aware that White Havana are not held responsible for missing items on return. Customers will be responsible for shipping charges unless returning an item deemed to have a fault. In this case, contact customer service to organize method of shipping. If an item has a fault, you will receive a refund and / or exchange.
Sale items are not covered by our Returns & Exchange Policy.
You are welcome to exchange your online order in person in our White Havana Retail Store, provided you have the original receipt. If you would like to exchange an online order due to change of mind you may also return post the item, at your own expense. Normal postage charges apply for all exchanges.
To return an item:
– Fill out the Exchange / Return Form (download below) correctly and completely filled out, and signed and dated. This form should be returned to us, along with the product.
– For change of mind purchases, return postage must be paid by the purchaser.
– The purchased item(s) must be returned in new, unworn, unwashed and perfect condition, and must have all tags and branding still attached.
SEND THE FORM AND PRODUCT TO THE ADDRESS BELOW,
White Havana Returns
Level 2, Westfield Chermside
Cnr Hamilton and Gympie Road, Chermside
Click here to Download Exchange / Return Form
White Havana will not accept the return of any item(s) which we consider ʻusedʼ in any way. Please note, in such cases, the ʻusedʼ item(s) will be returned to you and you will be charged for any and all additional freight costs.
In the case of an exchange / return, your purchase will be exchanged / refunded ASAP. White Havana is not responsible for delayed or lost packages being returned. Any returns received without an Exchange / Return Form or that do not comply with the above may be denied at the discretion of White Havana.